One of the most powerful features of our service is Horizon Computers’ Remote Access   (HCRA) Support. Using HCRA technology, our engineers link remotely into your PC or   server and address the fault or service issue as soon as you identify the need.

  Experience shows that over 70% of IT support calls can be effectively dealt with in this
  way, minimising disruption to users, and reducing downtime. Our ability to take control
  of the mouse, keyboard and screen of every PC and server on your network means you   effectively have HCS qualified technicians and engineers on hand at all times.

  Having a team of experienced professionals on call to isolate and fix faults can increase   the ‘life expectancy’ of your IT system. Using HCRA we can also download updates and   fixes for you from our extensive in-house library. Rigorous screening and built-in   safeguards ensure that the security of your site is never compromised.

“ At all times HCS have been professional and competent in every respect
and responsive to all our requirements, often at short notice”
Kevin Meighan - TC Cleaning Contractors Ltd