total IT solution  

More than just a support service, this comprehensive solution effectively provides you with a ‘virtual IT department’, working alongside your own in-house teams to achieve clearly defined business objectives. We make sure your IT systems deliver optimum performance, and fix any problems as they occur.

It includes all our key service modules.

Fault Resolution Module*

Unlimited ‘Remote Access Support’* for any fault Unlimited telephone support for any fault Unlimited onsite visits by our engineers to resolve faults and get your system back up to speed

Support Module

To help you budget for your essential operational needs, we will sit down with you and assess your ongoing support requirements, such as help with installations, consultancy, upgrades etc. in the months ahead. We can then allocate the necessary HCS time and resources to cover all your needs, so our Support Team is ready to assist with these tasks as they occur, and you know exactly how much it’s all going to cost.

Systems Administration Module

Regular ‘housekeeping’ tasks to keep your system functioning as a coherent whole . Introducing new users onto the network (managing passwords, log-on IDs, privileges etc.) Installing system software updates and patches

System Checker Module

Daily back-up and server checks ensure your data is secure and your system is delivering optimum Performance. Keeping your virus protection and firewalls up to date to protect your system from ‘mal-ware’ and unwelcome intruders Service Bonuses

All our Total IT Solution customers also receive (at no extra cost) :

HCS Quarterly Assessments – strategic planning and review sessions with your own Project Manager

HCS Purchasing Assistance – we can use our buying power to source equipment for our customers at highly competitive prices. A phone call to us could save you a fortune! We also employ Microsoft Licensing Specialists to help guide you through all your licensing requirements.